Management of RS Pondok Indah Group truly recognized the importance of excellent service strategy development, building service culture concept, and the implementation throughout the company. Therefore, RS Pondok Indah Group held a workshop titled “Socialization of Service Blueprint & Standard for Outpatient Consultations and Inpatient Visits”, both in its two hospitals, RS Pondok Indah and RS Puri Indah.
This one-day-workshop is brought by Indra Karma Jusi as Director of PT. Service Quality Center Indonesia, sharing his experiences in service standards and customer experience management in relation to customer’s behaviour changes and expectations.
The workshop is intended for doctors at the forefront of healthcare services. Doctors not only should deliver excellent medical treatment, but also build service culture in the hospital.
Doctors showed enthusiasm by taking part in Q and A sessions during the workshop. “Service is a matter of survival, so don’t think of it merely as an add-on. Building a culture has to be implemented in all level in the organization,” said Mr. Indra in his presentation.
Management of RS Pondok Indah Group truly recognized the importance of excellent service strategy development, building service culture concept, and the implementation throughout the company. Therefore, RS Pondok Indah Group held a workshop titled “Socialization of Service Blueprint & Standard for Outpatient Consultations and Inpatient Visits”, both in its two hospitals, RS Pondok Indah and RS Puri Indah. This one-day-workshop is brought by Indra Karma Jusi as Director of PT. Service Quality Center Indonesia, sharing his experiences in service standards and customer experience management in relation to customer’s behaviour changes and expectations.
The workshop is intended for doctors at the forefront of healthcare services. Doctors not only should deliver excellent medical treatment, but also build service culture in the hospital.
Doctors showed enthusiasm by taking part in Q and A sessions during the workshop. “Service is a matter of survival, so don’t think of it merely as an add-on. Building a culture has to be implemented in all level in the organization,” said Mr. Indra in his presentation.